FAQ

 

Training Grants and Payment

How do I make payment for the courses?

Cheque payments
This payment option is available for organisation-sponsored learners. Cheques should be crossed and made payable to 'National Council of Social Service'. Please clearly indicate the name of the applicant, course title and course date on the reverse side of the cheque. 

SSI does not accept payment by cheque from self-sponsored learners for short courses. 

However for CET programmes, cheque payments are accepted from all learners. 

ATM and Internet Banking
Bank Name:       DBS Bank Ltd (Autosave/Current)
Branch Name:    Plaza Singapura
Account Name:  National Council of Social Service
Bank Code:        7171
Branch Code:     100
Account No.:      100 000 150 5
Swift Address:    DBSSSGSG

All transactions must be accompanied with an email to the Social Service Institute, clearly stating:
1.    Your name
2.    Course Title & Date(s)
3.    Transaction Reference Number
4.    Transaction Date & Time
5.    Payment Amount

Online payments
For agencies/ministries raising purchase orders via Gebiz or [email protected], please enter the following: 

Vendor ID: MTI01100270
Account name: National Council of Social Service

Over-the-counter payments
Please note that we only accept NETs payments over the counter. 

What are the funding schemes available for the courses?

For information on our funding schemes, please refer to the section on Training Grants.

Who is eligible for the SkillsFuture Singapore training grants? 

Only Singapore Citizens and Permanent Residents are eligible for the SkillsFuture Funding (SSG) training grants. For more information on the eligibility criteria, please refer to the section on Training Grants.

Who is eligible for the SkillsFuture Credit?

SkillsFuture Credit aims to encourage individuals to take ownership of their skills development and lifelong learning. All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the Government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website (www.skillsfuture.sg/credit) to choose from the courses available on the SkillsFuture Credit course directory.”

For VCF-funded courses, this funding is only eligible for organisation-sponsored learners who are working in NCSS member social service organisations or MSF-funded social service organisations. Terms and conditions apply. Self-paying individuals who are not working in such organisations may tap on SkillsFuture Credit to defray the programme or course fee.

For SkillsFuture Singapore (previously known as WDA) funded courses, this funding is eligible for Singaporeans and Permanent Residents. Terms and conditions apply.

Self-paying Individuals may utilise SkillsFuture Credit in addition to SkillsFuture Singapore (SSG) funding to defray the nett programme or course fee.

Organisation-sponsored learners are not eligible to tap on SkillsFuture Credit to defray the nett programme or course fee.

Who is eligible for the SkillsFuture Study Award for the Social Service Sector?

Please refer to this link to find out the eligibility criteria for the study award. Interested applicants are required to apply for the SkillsFuture Study Award. 

Who is eligible for the VWOs-Charities Capability Fund (VCF)?

All staff of NCSS member social service organisations and MSF-funded social service organisations can apply for the VCF Local Training Grant. For more information on the eligibility criteria, please refer to the section on Training Grants.  

Course Information

What is a competency-based programme?

These are courses designed to address different levels of competency in your area of specialisation e.g. social work, therapy, counselling, psychology, research and evaluation, operations, human resource, fundraising, etc. That way, you can select the level of programmes that is most suited to your needs and create your own learning plan to enhance your knowledge and skills.

Course Registration & Confirmation

How do I register for courses offered by the Social Service Institute?

Registration for our courses must be made online at www.ssi.sg. You can access the simplified userguides for Individual Course Application and Organisation Course Application to guide you in the course registration.

For Organisation Course Application, you can now use CorpPass to log in to selected NCSS and SSI e-Services. Please register for your CorpPass by Decemeber 2017 as it will eventually replace SingPass login for organisations.

View here for Frequently Asked Questions on CorpPass.

Quick Introduction to CorpPass

corppass

Withdrawal & Replacement

Is replacement of learners allowed?

Yes, replacement of organisation-sponsored learners is allowed prior to the receipt of email confirmation for the course and subjected to the learner replacing the originally registered learner meeting the eligibility criteria for the course. Any replacement request should be made in writing to SSI.

Any replacement of organisation-sponsored learners after email confirmation has been sent by SSI will not be permitted. Organisation will be charged full course fee and any request for waiver of full course fees will be at SSI's discretion.

For refund or waiver of course fee for WSQ Advanced Certificate and Diploma in Social Service, please refer to the programme handbook for policy details.

Refund & Waiver of Course Fees

Will SSI refund or waive full course fees if I withdraw or I am unable to attend the course?

Learners who withdraw before the course confirmation being sent out, will be refunded in full.  
Any request for refund of nett fees paid or waiver of full course fees, other than the above scenario, must be made in writing and should be forwarded to SSI within 1 week along with the  relevant supporting documents.

Request for refund or waiver of full course fees after the receipt of email confirmation will only be granted on valid grounds such as medical and/or compassionate reasons. Request of full course fee waiver on grounds other than that stated above will be solely at SSI's discretion. In some cases, an administrative charge may be levied instead.

For refund or waiver of course fee for WSQ Advanced Certificate and Diploma in Social Service programmes, please refer to the programme handbook for policy details.

Code of Learner Conduct

All learners are to abide by SSI's code of learners conduct, for a conducive learning environment. For more information, please click here.

Course Delivery

How are the courses conducted? 

Most of our courses are held at the Social Service Institute. As part of the curriculum, there will also be an assessment component, which may be conducted through methods such as written assessments, presentations or oral exams. 

Course Evaluation

How are the courses evaluated?

We will be obtaining feedback from you and your supervisors at various stages of the course. As such, you will be required to give consent to allow the Social Service Institute or its appointed agent to call/email/SMS you for the purpose of obtaining information related to our courses. This post-course feedback will enable us to gauge the effectiveness of our curriculum and assess the transfer of knowledge into practice. 

Certification

What type of certification will I receive?

With effect from 1 August 2017, you will be awarded an electronic Certificate of Attendance/Achievement or Statement of Attainment once you achieve at least 75% attendance and/or pass all assessment component(s) of the course. Professional certification will be also awarded for identified programmes. 

If you are absent from your course due to illness or other valid reason, you must submit your medical certificate or supporting document(s) within three working days. Otherwise, full fees will apply. 

Please click here for the userguide to download the electronic Certificate.

Non-WSQ courses

As there is an assessment component for non-WSQ courses, grading and processing of results can only take place upon completion of the course. Upon passing your assessment(s), you will be awarded an electronic Certificate of Achievement from SSI. 

WSQ courses

As there is an assessment component for WSQ courses, grading and processing of results can only take place upon completion of the course. If you are assessed to be 'Competent', you will be awarded a Statement of Attainment (SOA) from SSG. You will receive an email notification from SSG when your electronic SOA is ready in your SkillsConnect account.

To be eligible for SSG’s funding, you must achieve at least 75% attendance and be certified competent* in all the assessment components.

*Should you fail to meet the attendance/assessment requirements and terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.

Course Cancellation    

What happens if my course is cancelled?

The Social Service Institute reserves the right to change the course content, date, time and venue, or cancel a course. Every effort, however, will be made to inform you as soon as possible of the change. For any cancellation of courses by the Social Service Institute, fees received will be refunded in full.

Group Bookings

Do you offer group bookings for organisations?

We offer customised training courses for group bookings with a minimum of 15 learners. For more information, please visit our Customised Training page.

Note: There is no VCF pre-approved training grant for the customised training session for your organisation. Eligible social service organisations or non-profit organisations can apply directly to VCF for funding, and will need to pay full course fees to SSI.

How is the Social Service Institute affiliated to the National Council of Social Service (NCSS)?

The Social Service Institute is a key division under the Human Capital Development Group of the NCSS. As a one-stop manpower solution for the social service sector, our mission is to foster talent for the industry and maintain a growing pool of committed and skilled professionals. We provide a platform for social service professionals to network, develop and chart their careers. By serving as a strategic partner for Voluntary Welfare Organisations (VWOs), we help them in their talent attraction and development efforts to enhance the standard of social service in Singapore. 

Code of Learner Conduct

All learners are to abide by SSI's code of learners conduct, for a conducive learning environment. For more information, please click here.